Experience the difference with Katoomba Rice, ethically sourced from the lush farms of Punjab and crafted to the highest standards of quality. Each grain delivers exceptional aroma, texture, and flavour, elevating everyday meals into memorable dining experiences. Taste the distinction of a product that is carefully cultivated, responsibly sourced, and crafted to wow, far beyond the ordinary supermarket Indian brands.
Stovetop:
Rinse 1 cup of rice under cold water until water runs clear.
Soak for 20–30 minutes (optional, enhances fluffiness).
In a saucepan, add 2 cups of water for every 1 cup of rice.
Bring to a boil, then reduce heat to low and cover.
Simmer for 12–15 minutes until water is absorbed and grains are tender.
Remove from heat, let stand covered for 5 minutes, then fluff with a fork.
Rice Cooker:
Rinse 1 cup of rice under cold water until water runs clear.
Soak for 20–30 minutes (optional).
Add to rice cooker with 2 cups of water per cup of rice.
Cook according to your rice cooker instructions.
Let it stand for 5 minutes before fluffing with a fork.
Returns & Refunds Policy
At The Spice People, we want every purchase to bring joy and inspiration to your kitchen. If for any reason you are not completely satisfied, we are here to assist.
Returns
Due to the nature of our spices and perishable products, we are unable to accept returns for opened items. If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at hello@thespicepeople.com.au with your order number and a photo of the item, and we will resolve it promptly.
Refunds
Once your claim has been reviewed, we will provide a full refund or replacement at no extra cost for eligible items. Refunds are returned to your original payment method and typically take 5–10 business days to process.
Exchanges
We do not offer direct exchanges at this time. If an item was sent incorrectly or is damaged, we will gladly provide a replacement.
Shipping Costs
Shipping fees are non-refundable, except where the return is due to our error (damaged, defective, or incorrect items).
Contact Us
For any questions or assistance, reach out to us at hello@thespicepeople.com.au. We are committed to ensuring your experience with The Spice People is seamless, satisfying, and flavorful.
Note: By shopping with The Spice People, you agree to this Returns & Refund Policy.