Refund policy

At The Spice People, we take immense pride in the quality and freshness of our spices, herbs, and blends. Our products come with guarantees that cannot be excluded under Australian Consumer Law.

1. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or if you receive the wrong item, you are entitled to a replacement, exchange, or full refund (including standard shipping costs).

  • What to do: Please inspect your order upon arrival and contact us immediately at hello@thespicepeople.com.au with your order number and photos of the damaged or incorrect product.

  • Resolution: Once verified, we will arrange a replacement or issue a full refund to your original payment method. You will not be charged any return shipping fees for faulty or incorrectly supplied items.

2. Change of Mind Returns (Packaged Food Products)

Due to strict food safety, hygiene, and health regulations regarding consumable goods, we cannot accept returns or exchanges for change of mind once a food product has left our warehouse.

However, for non-perishable items (such as unopened spice hardware, accessories, or unopened gift sets):

  • You may request a change-of-mind return or exchange within 30 days of receiving your order.

  • Items must be unopened, unused, in their original packaging with seals intact, and accompanied by proof of purchase.

  • Return Shipping: Return shipping costs for change-of-mind requests are the responsibility of the customer.

3. How to Process a Return

  1. Contact our customer care team at hello@thespicepeople.com.au before sending any items back. Unsolicited returns cannot be accepted.

  2. Once approved, send your return package to:

    The Spice People

    216-222 South Gippsland Hwy

    Dandenong South, VIC 3175

  3. Upon receiving and inspecting your returned item, we will process your replacement, store credit, or refund.

4. Exclusions

In line with Australian Consumer Law and food hygiene safety:

  • Opened or Used Food Products: Cannot be returned or exchanged unless there is a genuine quality defect or fault.

  • Sale Items & Gift Cards: Cannot be returned or exchanged for change of mind.

5. European Union 14-Day Cooling-Off Period

For international orders shipped into the European Union, customers retain the right to cancel or return non-perishable merchandise within 14 days of receipt for any reason. Sealed food products must remain unopened with tamper seals intact to qualify for return under European health and safety regulations.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@thespicepeople.com.au