This brew is for the pure of heart. It's simple and stripped back to the essential traditional chai spices that have been enriching people for thousands of years. Our Herbal tea is a careful mix of aromatic spices creating a delicate and flavoursome brew. It's warming, invigorating, and soothing, like a hug from someone you love. There is no need for milk, simply infuse our herbal tea in hot water. And if you prefer it sweeter, simply add a little honey.
Returns & Refunds Policy
At The Spice People, we want every purchase to bring joy and inspiration to your kitchen. If for any reason you are not completely satisfied, we are here to assist.
Returns
Due to the nature of our spices and perishable products, we are unable to accept returns for opened items. If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at hello@thespicepeople.com.au with your order number and a photo of the item, and we will resolve it promptly.
Refunds
Once your claim has been reviewed, we will provide a full refund or replacement at no extra cost for eligible items. Refunds are returned to your original payment method and typically take 5–10 business days to process.
Exchanges
We do not offer direct exchanges at this time. If an item was sent incorrectly or is damaged, we will gladly provide a replacement.
Shipping Costs
Shipping fees are non-refundable, except where the return is due to our error (damaged, defective, or incorrect items).
Contact Us
For any questions or assistance, reach out to us at hello@thespicepeople.com.au. We are committed to ensuring your experience with The Spice People is seamless, satisfying, and flavorful.
Note: By shopping with The Spice People, you agree to this Returns & Refund Policy.